/* SLI customer portal (2026-10-05 design pass). Company colors from the SLI logo: red #EB3323, charcoal #333333,
   gray #666666. Large, plain type; one accent color; white cards on a light gray page. */
:root{
  --red:#EB3323;--red-dark:#C9271B;--red-soft:#FDECEA;--red-line:#F6C3BE;
  --ink:#1F2328;--charcoal:#333333;--gray:#666666;--muted:#6B7280;--line:#E5E7EB;--line-strong:#D1D5DB;
  --bg:#F5F6F7;--card:#FFFFFF;--ok:#15803D;--ok-soft:#ECFDF3;--bad:#B42318;--bad-soft:#FEF3F2;--info-soft:#F8FAFC;
  --radius:12px;--shadow:0 1px 2px rgba(16,24,40,.06),0 1px 3px rgba(16,24,40,.08);
}
*{box-sizing:border-box}
html,body{margin:0}
body{font:17px/1.55 "Segoe UI",system-ui,-apple-system,Roboto,Helvetica,Arial,sans-serif;color:var(--ink);background:var(--bg);min-height:100vh;display:flex;flex-direction:column;-webkit-font-smoothing:antialiased}
a{color:var(--red-dark);text-underline-offset:2px}
a:hover{color:var(--red)}
:focus-visible{outline:3px solid var(--red-line);outline-offset:2px}
.icon{width:20px;height:20px;flex:none;stroke:currentColor;fill:none;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;vertical-align:middle}

/* Header */
.top{background:#fff;border-top:4px solid var(--red);border-bottom:1px solid var(--line);display:flex;align-items:center;gap:28px;padding:10px 24px;position:sticky;top:0;z-index:20}
.logo img{height:44px;display:block}
.nav{display:flex;gap:2px;flex:1;align-self:stretch}
.nav a{display:flex;align-items:center;color:var(--charcoal);text-decoration:none;font-weight:600;font-size:16px;padding:0 14px;border-bottom:3px solid transparent;margin-bottom:-11px;padding-bottom:8px}
.nav a:hover{color:var(--red-dark)}
.nav a.on{color:var(--red-dark);border-bottom-color:var(--red)}
.right{display:flex;align-items:center;gap:18px;margin-left:auto}
.phone{display:inline-flex;align-items:center;gap:6px;font-weight:600;text-decoration:none;color:var(--charcoal)}
.phone:hover{color:var(--red-dark)}
.me{display:inline-flex;align-items:center;gap:8px;text-decoration:none;color:var(--charcoal);font-weight:600;padding:6px 10px;border-radius:999px;border:1px solid var(--line)}
.me:hover{border-color:var(--red-line);color:var(--red-dark)}
.me .avatar{width:28px;height:28px;border-radius:50%;background:var(--charcoal);color:#fff;display:inline-flex;align-items:center;justify-content:center;font-size:13px;font-weight:700}
.menu-btn{display:none;background:none;border:1px solid var(--line);border-radius:8px;padding:6px 8px;cursor:pointer;color:var(--charcoal)}
.mobile-nav{display:flex;flex-direction:column;background:#fff;border-bottom:1px solid var(--line);box-shadow:var(--shadow)}
.mobile-nav a{padding:14px 24px;text-decoration:none;color:var(--charcoal);font-weight:600;border-top:1px solid var(--line)}

/* Page */
.app{flex:1;width:100%;max-width:1120px;margin:0 auto;padding:32px 20px 56px}
h1{font-size:30px;line-height:1.25;margin:0 0 6px;color:var(--charcoal);letter-spacing:-.01em}
h2{font-size:21px;line-height:1.3;margin:0 0 10px;color:var(--charcoal)}
.sub{color:var(--muted);margin:0 0 24px;font-size:18px}
.muted{color:var(--muted)}
.page-head{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;flex-wrap:wrap;margin-bottom:8px}
.back{display:inline-flex;align-items:center;gap:6px;font-weight:600;text-decoration:none;color:var(--gray);margin-bottom:12px}
.back:hover{color:var(--red-dark)}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:24px;box-shadow:var(--shadow)}
.stack>*+*{margin-top:16px}
.grid2{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:16px}
.section-title{display:flex;justify-content:space-between;align-items:center;margin:32px 0 12px}
.section-title h2{margin:0}

/* Home */
.hero{background:linear-gradient(120deg,#2B2B2B 0%,#3A3A3A 60%,#4A2422 100%);color:#fff;border-radius:16px;padding:44px 32px;margin-bottom:28px;position:relative;overflow:hidden}
.hero::after{content:"";position:absolute;right:-60px;top:-60px;width:260px;height:260px;border-radius:50%;background:radial-gradient(circle,rgba(235,51,35,.35),rgba(235,51,35,0) 70%)}
.hero h1{color:#fff;font-size:34px}
.hero p{color:#D1D5DB;font-size:19px;margin:0 0 22px}
.hero form{display:flex;gap:8px;max-width:640px;background:#fff;border-radius:999px;padding:6px;position:relative;z-index:1}
.hero input{border:0;border-radius:999px;font-size:17px}
.hero input:focus{outline:none;box-shadow:none}
.hero .btn{border-radius:999px}
.tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px}
.tile{display:flex;flex-direction:column;gap:6px;text-decoration:none;color:var(--ink);background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:22px;box-shadow:var(--shadow);transition:border-color .15s,transform .15s}
.tile:hover{border-color:var(--red-line);transform:translateY(-1px);color:var(--ink)}
.tile .badge{width:44px;height:44px;border-radius:12px;background:var(--red-soft);color:var(--red);display:flex;align-items:center;justify-content:center;margin-bottom:6px}
.tile b{font-size:19px;color:var(--charcoal)}
.tile span{color:var(--muted);font-size:15px}

/* Forms */
label{display:block;font-weight:600;margin-bottom:6px;color:var(--charcoal)}
.hint{display:block;font-weight:400;color:var(--muted);font-size:14px;margin-top:4px}
input,select,textarea{font:inherit;width:100%;padding:11px 13px;border:1px solid var(--line-strong);border-radius:10px;background:#fff;color:var(--ink)}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--red);box-shadow:0 0 0 3px var(--red-soft)}
textarea{min-height:150px;resize:vertical}
input.code{font-size:34px;letter-spacing:12px;text-align:center;font-family:ui-monospace,Consolas,monospace;max-width:300px;display:block}
.check{display:flex;gap:10px;align-items:center;font-weight:500;color:var(--ink);cursor:pointer}
.check input{width:20px;height:20px;accent-color:var(--red)}

/* Buttons */
.btn{font:inherit;font-weight:600;font-size:16px;border:1px solid var(--line-strong);background:#fff;color:var(--charcoal);border-radius:10px;padding:10px 18px;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:8px;text-decoration:none;white-space:nowrap;transition:background .15s,border-color .15s}
.btn:hover{background:#F9FAFB;border-color:#9CA3AF;color:var(--charcoal)}
.btn:disabled{opacity:.55;cursor:default}
.btn.primary{background:var(--red);border-color:var(--red);color:#fff}
.btn.primary:hover{background:var(--red-dark);border-color:var(--red-dark);color:#fff}
.btn.big{padding:14px 26px;font-size:18px}
.btn.block{width:100%}
.btn.link{border:0;background:none;color:var(--red-dark);padding:0;font-weight:600}
.btn.link:hover{text-decoration:underline;background:none}
.btn.danger{color:var(--bad);border-color:#FECDCA}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.spread{display:flex;justify-content:space-between;gap:12px;align-items:center;flex-wrap:wrap}

/* Messages */
.alert{border-radius:10px;padding:12px 14px;margin-bottom:16px;display:flex;gap:10px;align-items:flex-start}
.alert.err{background:var(--bad-soft);border:1px solid #FECDCA;color:var(--bad)}
.alert.ok{background:var(--ok-soft);border:1px solid #ABEFC6;color:var(--ok)}
.alert.info{background:var(--info-soft);border:1px solid var(--line);color:var(--charcoal)}
.empty{text-align:center;padding:36px 24px;color:var(--muted)}
.empty .icon{width:36px;height:36px;color:#9CA3AF;margin-bottom:8px}

/* Lists */
.list{background:#fff;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden;box-shadow:var(--shadow)}
.list>a,.list>div{display:flex;gap:14px;align-items:center;padding:16px 20px;border-top:1px solid var(--line);text-decoration:none;color:var(--ink)}
.list>:first-child{border-top:0}
.list>a:hover{background:#FAFAFA;color:var(--ink)}
.list .grow{flex:1;min-width:0}
.list .title{font-weight:600;color:var(--charcoal);word-break:break-word}
.list .meta{color:var(--muted);font-size:15px}
.list .chev{color:#9CA3AF}
.pill{display:inline-block;border-radius:999px;padding:3px 11px;font-size:14px;font-weight:600;white-space:nowrap;border:1px solid transparent}
.s-new{background:#EFF6FF;color:#1D4ED8;border-color:#BFDBFE}.s-open{background:var(--red-soft);color:var(--red-dark);border-color:var(--red-line)}
.s-in_progress{background:#FFF7ED;color:#B54708;border-color:#FED7AA}.s-waiting{background:#F5F3FF;color:#5B21B6;border-color:#DDD6FE}
.s-scheduled{background:#F0F9FF;color:#026AA2;border-color:#B9E6FE}.s-resolved{background:var(--ok-soft);color:var(--ok);border-color:#ABEFC6}.s-closed{background:#F3F4F6;color:#4B5563;border-color:var(--line)}
.tabs{display:flex;gap:6px;flex-wrap:wrap}
.tabs button{font:inherit;font-weight:600;font-size:15px;border:1px solid var(--line-strong);background:#fff;color:var(--charcoal);border-radius:999px;padding:7px 16px;cursor:pointer}
.tabs button.on{background:var(--charcoal);color:#fff;border-color:var(--charcoal)}
.toolbar{display:flex;justify-content:space-between;gap:12px;align-items:center;flex-wrap:wrap;margin-bottom:16px}
.search{position:relative;max-width:320px;width:100%}
.search .icon{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:#9CA3AF}
.search input{padding-left:40px}

/* Ticket thread */
.thread{display:flex;flex-direction:column;gap:14px}
.msg{border:1px solid var(--line);border-radius:var(--radius);padding:16px 18px;background:#fff;box-shadow:var(--shadow)}
.msg.out{border-left:4px solid var(--red)}
.msg .who{font-weight:700;color:var(--charcoal)}
.msg .when{color:var(--muted);font-size:14px}
.msg .body{white-space:pre-wrap;margin-top:8px;word-break:break-word}

/* Footage */
.layout{display:grid;grid-template-columns:290px minmax(0,1fr);gap:20px;align-items:start}
.folders{padding:8px}
.folders a{display:flex;gap:10px;align-items:center;padding:10px 12px;border-radius:8px;text-decoration:none;color:var(--charcoal);font-weight:500}
.folders a .icon{color:var(--gray)}
.folders a.on{background:var(--red-soft);color:var(--red-dark);font-weight:700}
.folders a.on .icon{color:var(--red)}
.folders a:hover{background:#F9FAFB}
.folders .count{margin-left:auto;color:var(--muted);font-size:14px}
.bar{height:8px;background:#F3F4F6;border-radius:6px;overflow:hidden;margin-top:8px}
.bar i{display:block;height:100%;background:var(--red);width:0;transition:width .3s}
.bar.done i{background:var(--ok)}.bar.fail i{background:var(--bad)}
.chip{display:inline-flex;gap:6px;align-items:center;background:#F3F4F6;border-radius:999px;padding:5px 8px 5px 12px;margin:0 6px 6px 0;font-size:15px}
.chip button{border:0;background:none;cursor:pointer;font-size:18px;line-height:1;color:var(--muted);padding:0 4px}
.chip button:hover{color:var(--bad)}
.copy{display:flex;gap:8px}
.copy input{font-family:ui-monospace,Consolas,monospace;font-size:15px}

/* Help */
.article{line-height:1.75}
.article h1{margin-bottom:16px}
.article h2,.article h3,.article h4{margin:24px 0 8px}
.article img{max-width:100%;border-radius:8px}
.article code{background:#F3F4F6;border-radius:4px;padding:1px 5px}

/* Sign-in */
.sign{max-width:500px;margin:24px auto}
.sign .brand-mark{height:52px;display:block;margin:0 auto 18px}

/* Footer */
.foot{background:var(--charcoal);color:#D1D5DB;padding:24px 20px;font-size:15px}
.foot-inner{max-width:1120px;margin:0 auto;display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap}
.foot a{color:#fff;font-weight:600}

/* New-app notice */
.modal-back{position:fixed;inset:0;background:rgba(17,24,39,.55);display:flex;align-items:center;justify-content:center;padding:16px;z-index:50}
.modal{background:#fff;border-radius:16px;max-width:460px;width:100%;padding:28px;border-top:5px solid var(--red);box-shadow:0 20px 50px rgba(0,0,0,.25)}
.modal .badge{width:48px;height:48px;border-radius:12px;background:var(--red-soft);color:var(--red);display:flex;align-items:center;justify-content:center;margin-bottom:12px}

@media (max-width:860px){
  .nav{display:none}.menu-btn{display:inline-flex}.layout{grid-template-columns:1fr}.phone span{display:none}.me .name{display:none}
  .top{gap:12px;padding:8px 16px}.logo img{height:36px}.app{padding:22px 16px 40px}h1{font-size:26px}.hero{padding:30px 20px}.hero h1{font-size:27px}
  .hero form{flex-direction:column;border-radius:14px}.hero input,.hero .btn{border-radius:10px}
  .list>div{flex-wrap:wrap}.list>div .grow{flex-basis:calc(100% - 40px)}.list>div .btn{flex:1}
  .layout>*{min-width:0}.folders a span{min-width:0;overflow-wrap:anywhere}
}
[hidden]{display:none!important}